Politique d’expédition
Shipping, Delivery and Address Policy
1. Second-Hand Items
All products offered for sale on the Website are authentic second-hand, vintage or pre-owned items. As each item is unique, preparation and shipping times may vary depending on the circumstances.
Vintage Tags makes every effort to process and dispatch orders within the timeframe indicated to the Customer at the time of purchase.
2. Delivery Times
The delivery timeframe communicated to the Customer includes the applicable preparation, dispatch and transportation times.
In accordance with Article L.216-1 of the French Consumer Code, the Seller shall deliver the goods on the date or within the timeframe indicated to the Customer, unless otherwise agreed between the parties.
If no delivery date or timeframe has been specified or agreed upon, the Seller shall deliver the goods without undue delay and, in any event, no later than thirty (30) days from the conclusion of the contract.
Where the Customer and Vintage Tags expressly agree on a new delivery date or a different delivery arrangement, such agreement may replace the originally agreed delivery timeframe, in accordance with Article L.216-1 of the French Consumer Code.
3. Delayed Delivery
In the event of a delay in delivery, the Customer may request that Vintage Tags complete the delivery within a reasonable additional period.
If the order is not delivered within that additional period, the Customer may terminate the contract in accordance with the applicable provisions of the French Consumer Code.
These provisions do not affect any mandatory rights granted to consumers under applicable law.
4. Incorrect or Incomplete Delivery Address
The Customer is solely responsible for providing a complete, accurate and up-to-date delivery address when placing an order.
Vintage Tags shall not be held responsible for any delay, failed delivery or return of a parcel resulting from an incorrect, incomplete, outdated or otherwise inaccurate delivery address provided by the Customer.
Where a parcel has been returned to Vintage Tags due to an incorrect or incomplete address, or because the Customer was unable to receive the parcel, Vintage Tags may contact the Customer to arrange a reshipment to a new address.
Any additional shipping costs resulting from an incorrect or incomplete address may be charged to the Customer, where permitted by applicable law and provided that the Customer has been informed accordingly.
5. Returned or Undelivered Parcels
If a parcel is returned to Vintage Tags because it could not be delivered, was refused, was not collected within the carrier’s applicable collection period, or could not be delivered due to circumstances attributable to the Customer, Vintage Tags will contact the Customer to determine the appropriate next steps.
Where the Customer and Vintage Tags agree to reship the parcel, the order may be sent to a new address provided by the Customer, subject to agreement regarding the shipping costs and arrangements.
Where the parties expressly agree that Vintage Tags will bear the cost of reshipment, Vintage Tags will arrange the new shipment at its own expense.
Any cancellation, refund or reshipment will be handled in accordance with the applicable consumer protection laws and the specific circumstances of the order.
6. Delivery Confirmation
Where the carrier confirms delivery to the delivery address provided by the Customer, the order shall be considered delivered, subject to the Customer’s mandatory rights under applicable consumer protection laws.
7. International Orders
For international orders, delivery times may vary depending on the destination country, customs procedures, carrier delays and other circumstances beyond the Seller’s reasonable control.
The Customer is responsible for providing accurate delivery information and, where applicable, for complying with any customs, import or local requirements applicable in the destination country.
Nothing in this policy limits any mandatory rights granted to consumers under applicable law.