Politique de remboursement
Shipping, Delivery and Returns Policy
1. Order Processing and Shipping
Orders are generally processed and dispatched within one (1) to five (5) business days after the order has been placed and payment has been confirmed.
Orders are shipped using Colissimo or another suitable delivery service.
Once your order has been dispatched, you will receive a tracking number by email, allowing you to track the shipment.
The delivery times below are estimates provided by the carrier and may vary depending on the destination, customs procedures, carrier delays and other circumstances beyond Vintage Tags’ reasonable control.
2. Estimated Delivery Times
France
● Approximately one (1) to two (2) business days after dispatch
● Tracked delivery with signature confirmation
European Union and United Kingdom
● Approximately two (2) to three (3) business days after dispatch
● Tracked delivery with signature confirmation
Worldwide
● Approximately two (2) to five (5) business days after dispatch
● Tracked delivery with signature confirmation
These delivery times are estimates and do not constitute a guarantee, except where a specific delivery date or timeframe has been expressly agreed with the Customer.
3. Customs, Import Duties and Additional Charges
The Customer is responsible for any customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country, where applicable.
The Customer is also responsible for providing a complete, accurate and up-to-date delivery address.
Vintage Tags shall not be held responsible for delays, failed deliveries or additional charges resulting from customs procedures, an incorrect or incomplete address, the Customer’s absence, refusal to accept the parcel or failure to collect the parcel within the carrier’s applicable collection period.
Any additional shipping costs resulting from a new delivery attempt or reshipment may be charged to the Customer where permitted by applicable law and where the Customer has been informed of such costs in advance.
Nothing in this policy limits the Customer’s mandatory rights under applicable consumer protection laws.
Returns and Right of Withdrawal
4. Right of Withdrawal
If you are a consumer purchasing online, you have the right to withdraw from your purchase without giving any reason within fourteen (14) days from the day on which you, or a third party designated by you, physically receives the goods.
To exercise this right, you must notify Vintage Tags of your decision to withdraw before the expiry of the fourteen (14)-day period. You may contact us through the contact form on our Website or through your customer account.
After notifying us of your decision to withdraw, you must return the goods without undue delay and, in any event, no later than fourteen (14) days after notifying us of your decision.
5. Condition of Returned Items
We provide measurements and detailed descriptions in our listings. Customers are encouraged to review this information carefully before placing an order and to contact us if they require additional information about an item’s condition.
Items must be returned in the condition in which they were received, together with any original tags, accessories or other items supplied with the order, where applicable.
The Customer may handle and inspect the item only to the extent necessary to establish its nature, characteristics and functioning, as would be permitted in a physical shop.
If the item has been worn, used, washed, altered, stained, damaged or handled beyond what is necessary for inspection, Vintage Tags may reduce the refund to reflect the actual loss in value caused by such handling.
Any reduction will be assessed on the basis of the condition of the returned item and will not be applied automatically.
6. Return Shipping Costs
Unless otherwise stated or required by applicable law, the direct cost of returning the goods is borne by the Customer.
Returns should be sent using a tracked delivery service with proof of delivery or signature confirmation.
The Customer remains responsible for the parcel until it is received by Vintage Tags. Vintage Tags cannot be held responsible for a return parcel that is lost or damaged in transit where the Customer cannot provide proof of shipment or delivery.
The requirement to use a tracked service is intended to protect both parties and does not remove the Customer’s statutory right of withdrawal.
7. Damaged, Incomplete or Incorrect Items
If an item is received damaged, incomplete or materially different from the description provided on the Website, the Customer should contact Vintage Tags as soon as possible and provide photographs and any relevant information.
Such situations may be covered by the Customer’s statutory rights relating to legal conformity and hidden defects and are separate from the right of withdrawal.
Vintage Tags will assess the situation in accordance with applicable law.
8. Refunds
Once the Customer has validly exercised the right of withdrawal, Vintage Tags will refund the payments received, including the standard outbound delivery costs paid by the Customer, where required by applicable law.
If the Customer selected a more expensive delivery method than the least expensive standard delivery option offered by Vintage Tags, the additional cost will not be refunded where permitted by law.
The refund will be made using the same payment method used for the original transaction, unless the Customer expressly agrees to another method.
Vintage Tags may withhold the refund until the returned goods have been received or until the Customer provides evidence that the goods have been shipped back, whichever occurs first.
Refunds will generally be processed within seventy-two (72) hours after receipt and inspection of the returned item, provided that this does not reduce or conflict with the maximum refund period required by applicable law.
9. Unclaimed, Refused or Undeliverable Parcels
If a parcel is refused, not collected or returned to Vintage Tags because of circumstances attributable to the Customer, Vintage Tags will contact the Customer to determine whether the parcel should be reshipped or whether the order should be cancelled, in accordance with applicable law.
Where the parties agree to reship the parcel, the reshipment may be sent to a new address provided by the Customer, subject to prior agreement regarding the applicable shipping costs and arrangements.
Where Vintage Tags expressly agrees to bear the reshipment costs, the parcel will be reshipped at Vintage Tags’ expense.
Any refund, deduction or reshipment will be handled in accordance with applicable consumer protection laws and the specific circumstances of the order.
10. Contact
For any question regarding delivery, returns or refunds, please contact Vintage Tags through the contact form on the Website or via Instagram at @vintagetagsstore.